Frequently Asked Questions

Q. When the product arrived is defective or another product arrives

A.If you receive a defective product or something different from the order content, we will return it or exchange it for the same product.

(However, replacement is supported only if there is stock).

Please note that if you can not contact us within 7 days after the product arrives, you will not be able to accept replacement or return.

Please note that we cannot accept returns or exchanges in the following cases.
・ Returns / exchanges (color, size, etc.) due to customer's convenience
・ Products without tags
・ Products that have been over 8 days after arrival
・ Or used, or was repaired, washing, cleaning products
・ Products that have odor, dirt, and scratches under the customer

 

If the product has a problem, please contact us for the product status within 7 days after the product arrives.

Please fill in the following at that time.

• Name (full name)
• Phone number or email address that can be contacted by address
• Product name
• If you would like to replace or return, specify which response you would like to do.Describe the problem of the productPlease contact us.

After applying for an inquiry, we will reply to the e -mail.

Q.If you make a mistake in the ordered product

A. Normally, we do not accept returns or refunds.

Q. About refund

A. If the product you receive is a defective product, only if the order and another product arrive

【credit card】
If the payment has already been confirmed, we will refund by bank transfer.
Until the ordered product is shipped, there will be no actual withdrawal.
If the transaction is canceled, the credit frame will be released and there will be no request.

Q. Regarding long -term absence and address deficiencies

If you are absent, the delivery company will contact you by notification. Please request a redelivery yourself from the absence notice.

In addition, products that have been over 7 days from the date of shipment will be returned to the warehouse automatically.
* If there is an error in the delivery address, it will be returned because the address is unknown.
* Products with expired storage deadline will be discarded, so in any case, re -shipment, refund, etc. will not be accepted.

・ There are many omissions of the address, so please check at the time of purchase.

If cancellation continues due to your convenience (long -term absence or inadequate address), we will take measures to limit the payment method. Please receive the ordered product within the period.

 

Q. I want to change the delivery address or email address

A.This shop can change the delivery address or email address even after purchase. If you wish, please contact us from the inquiry form.

Q. I ordered the product, but it doesn't arrive

A. This shop has the order you orderedFrom overseas warehouseWe order and ship at hand, so we basically have to pay for about 7 days.

If the product has not arrived after one month after ordering, please contact us. The shop staff will respond within 24 hours.

Sorry to trouble you, but thank you.

Q. I purchased the product, but I did not receive the shipping email

A. When the shipping is completed, the shipping email will be sent to the registered e -mail address.

Maybe you may be mistakenly entered the spam, so I would be happy if you could check the Junk Mail Box again.

* If the customer receives the payment and is around 7 days,The product you orderedIt is at the stage of ordering from overseas warehouse, so I hope you can wait for a while now.

* If the product has not arrived after one month after ordering, please contact the inquiry form. The shop staff will respond within 24 hours.

 

! Notes!
1) In our shop, the liquidity of the inventory is high, and the inventory may be out of order or the shipping may be poor. In the unlikely event that the product is out of stock and the shipment is poor, we will contact you by email.

2) Regarding the delivery period of the product, if a product with a different delivery period is purchased at the same time, it will be shipped according to the slow delivery date.

3) The color of the product may cause the image to the image due to the degree of indoors and light sources. In addition, please purchase after understanding that the characteristics of each monitor may differ.

4) The order has been completed We do not accept color changes or size changes.

・ We do not accept any returns or exchanges for customer reasons, such as changing sizes, colors, different images, and differences in actual size.

・ For overseas products, the size may change.

・ For overseas products, there are differences between photos and fabric materials.

・ Sewing may be rough for overseas products. Fray, cleaning of threads, no washing tags, wrinkles, beads and buttons, etc. may be sweet. Please purchase after understanding.

・ For overseas products, there are some products that do not have holes in button holes such as bottoms, blouses, and jackets such as jeans and denim. In that case, please note that the customer will make a hole by the customer himself.

・ The product, dirt, and those that have been tried on, and those that have been washed, cannot be replaced/returned.
・ Product exchanges/returns cannot be exchanged for more than 7 days after arrival.